Clear booking, payment, cancellation, refund, and amendment rules for our August 2027 solar eclipse tours and related travel services.
This Booking & Cancellation Policy applies to reservations made through Solar Eclipse Tours, operated by Elzaghandi Group.
It should be read together with our Terms and Conditions and Privacy Policy. If a written package-specific condition is agreed before payment, that written condition will apply to the relevant booking.
A booking request, inquiry, quotation, or provisional hold does not create a confirmed reservation.
A booking becomes confirmed only when:
The person making the reservation confirms that they are authorized to book and accept this policy on behalf of every traveler included in the booking.
Solar eclipse tours are special-event packages with limited accommodation, transportation, camp capacity, guides, equipment, and viewing-site access.
Availability can change at any time and is not guaranteed until payment has been received and written confirmation has been issued.
A deposit is required to secure each reservation. The deposit amount and the balance due date will be stated in the quotation, invoice, or booking confirmation.
The remaining balance must be paid by the stated deadline. Depending on the selected package, payment may be required before arrival in Egypt or according to another schedule confirmed in writing.
Solar Eclipse Tours may release or cancel an unpaid reservation when a required payment is not received by the applicable deadline.
Payments may be accepted through:
Any card-processing or online-payment charge applied by Solar Eclipse Tours will be disclosed before payment.
The client is responsible for charges imposed separately by their bank, intermediary bank, card issuer, currency-conversion provider, or payment service.
All cancellation requests must be submitted in writing by email to info@solareclipse.tours.
The cancellation date is the date on which Solar Eclipse Tours receives the written request.
| Date Cancellation Is Received | Refund and Cancellation Policy |
|---|---|
| From the booking date until January 31, 2027 | 100% refund of all amounts paid to Solar Eclipse Tours |
| From February 1, 2027 until June 1, 2027 | 50% cancellation charge and refund of the remaining 50% |
| From June 2, 2027 until the eclipse date on August 2, 2027 | 100% cancellation charge and no refund |
| No-show or failure to arrive | No refund |
Approved refunds will be returned through the original payment method where reasonably possible.
Solar Eclipse Tours will begin processing an approved refund after the cancellation has been confirmed. The time required for the funds to appear may depend on the client’s bank, card issuer, or payment provider.
A separate bank or card fee charged directly to the client by their own financial institution is outside the control of Solar Eclipse Tours.
Requests to change travel dates, accommodation, room arrangements, transportation, traveler names, or other confirmed services must be submitted in writing.
All changes are subject to availability, supplier approval, and any additional cost created by the request.
A client who cannot travel may request to transfer the reservation to another traveler. The transfer is subject to written approval, supplier rules, and the replacement traveler meeting all passport, visa, health, age, and participation requirements.
A change is not confirmed until Solar Eclipse Tours issues written approval.
No refund will be provided for accommodation, transportation, meals, activities, eclipse-viewing services, or other arrangements that remain unused after the tour has started.
If a traveler arrives late, misses a transfer, leaves the tour before completion, or voluntarily chooses not to participate in an included service, no refund will be due for the unused portion.
Any additional arrangement required because of late arrival or a missed service is subject to availability and may be charged separately.
Solar Eclipse Tours may make reasonable changes to departure times, routes, transportation, accommodation, activities, or the viewing location for safety, weather, access, security, government, supplier, or operational reasons.
If a significant change occurs before the tour, clients will be informed as soon as reasonably possible and offered a suitable alternative where one is available.
If Solar Eclipse Tours cancels a service for reasons within its reasonable control and no suitable alternative is accepted, the client will receive the appropriate refund for the service cancelled by the company.
The solar eclipse is a natural astronomical event. Solar Eclipse Tours cannot guarantee clear skies or full visibility from any location.
Cloud, dust, haze, sandstorms, smoke, atmospheric conditions, road closures, site restrictions, security requirements, or government instructions may affect the viewing experience.
No refund or compensation will be provided solely because the eclipse is obscured, partially visible, or not visible because of weather, atmospheric conditions, or another event outside the reasonable control of Solar Eclipse Tours.
The planned viewing location may be changed to improve safety, access, crowd management, logistics, or viewing prospects.
Solar Eclipse Tours is not responsible for cancellation, interruption, alteration, failure, or delay caused by exceptional events outside its reasonable control.
These events may include extreme weather, natural disasters, war, civil unrest, terrorism, government restrictions, border closures, epidemics, strikes, flight disruption, road closures, supplier failure, or restrictions affecting the viewing site.
Where reasonably possible, Solar Eclipse Tours will attempt to provide alternative arrangements. Additional costs may be payable by the client.
Refunds in force-majeure circumstances will depend on the amounts recoverable from suppliers and any unavoidable costs, except where the guaranteed cancellation schedule in this policy expressly applies.
Comprehensive travel insurance is strongly recommended. The policy should cover trip cancellation, interruption, medical treatment, emergency evacuation, delays, missed departures, luggage, repatriation, and special-event travel.
For booking, payment, cancellation, transfer, or refund questions, contact: