At Solar Eclipse Tours, we are committed to protecting your privacy and handling personal information responsibly, securely, and transparently.
Solar Eclipse Tours is operated by Elzaghandi Group, a local travel operator based in Bahariya Oasis, Egypt.
This Privacy Policy applies when you visit our website, submit an availability request, request a quotation, contact our team, make a booking, pay for a service, or participate in one of our tours. By using our website or providing information to us, you acknowledge the practices described below.
Information We Collect
The information we collect depends on how you interact with us and which services you request.
Information You Provide Directly
When you contact us, request availability, or make a booking, we may collect:
- Full name
- Email address
- Phone number
- WhatsApp number
- Country of residence
- Nationality
- Preferred travel dates
- Number and names of travelers
- Preferred tour or package
- Accommodation and transportation preferences
- Arrival, departure, and flight information
- Passport information where operationally necessary
- Dietary, medical, mobility, or accessibility requirements voluntarily disclosed to us
- Emergency contact details
- Payment status and transaction references
- Messages and communications sent to our team
- Any other information you voluntarily provide
Please provide only the information reasonably necessary for your inquiry or booking.
Information Collected Automatically
When you use our website, we may automatically collect limited technical and usage information, including:
- IP address
- Browser and device type
- Operating system
- Approximate location based on IP address
- Pages visited and time spent on pages
- Referral source
- Website interactions
- Cookie identifiers
- Date and time of access
This information helps us operate, secure, and improve the website.
How We Use Your Information
We may use your information to:
- Respond to inquiries
- Check tour and accommodation availability
- Recommend suitable eclipse tours and packages
- Prepare quotations
- Confirm and manage bookings
- Process or verify payments
- Arrange accommodation, airport pickups, transportation, camp services, guides, meals, and activities
- Coordinate with hotels and suppliers
- Send booking confirmations, travel documents, safety information, and itinerary updates
- Provide assistance before, during, and after the tour
- Respond to complaints, cancellations, and refund requests
- Maintain financial and operational records
- Improve our website and customer experience
- Prevent fraud and protect our systems
- Comply with legal and regulatory obligations
- Send marketing communications where permitted
We will not use your personal information for an unrelated purpose without an appropriate reason or, where required, your consent.
Reasons for Processing Your Information
Depending on the circumstances and applicable law, we may process personal information because:
- It is necessary to respond to your request
- It is necessary to prepare or perform a booking contract
- You have provided consent
- It is necessary to comply with a legal obligation
- It is necessary to protect the safety or vital interests of a traveler
- It supports legitimate business interests such as improving services, preventing fraud, and securing the website
Where processing is based on consent, you may withdraw that consent, subject to applicable legal and contractual limitations.
Booking and Payment Information
Payments may be processed through banks, financial institutions, card processors, or approved third-party payment providers.
Solar Eclipse Tours does not sell, rent, or trade your payment information.
We do not intentionally store complete credit or debit card numbers directly on our website unless this is clearly disclosed and supported by appropriate security measures.
Third-party payment providers may collect and process cardholder names, card details, billing information, transaction amounts, currencies, payment status, and fraud-prevention information according to their own policies and security standards.
For your security: Do not send full card numbers, passwords, or sensitive financial information through ordinary email, WhatsApp, or social media messages.
How We Share Your Information
We do not sell or rent personal information.
We may share limited information with trusted parties where reasonably necessary to provide or manage your services, including:
- Hotels and accommodation providers
- Camps and desert service providers
- Transportation companies and local drivers
- Tour guides and supervisors
- Restaurants and activity providers
- Airlines or cruise operators
- Payment processors, banks, and financial institutions
- Website, hosting, email, communication, analytics, and security providers
- Professional advisers
- Government, immigration, tourism, security, or regulatory authorities where required
We aim to share only the information necessary for the relevant party to perform its service.
Service providers are expected to handle personal information securely and use it only for the agreed purpose.
Passport and Travel Information
Certain services may require us to collect or share passport, nationality, arrival, departure, or flight information.
This information may be required to arrange accommodation or airport transfers, meet transportation or security requirements, obtain permits, comply with government or supplier rules, or respond to emergencies.
We will request this information only when reasonably necessary for the relevant service.
Clients should send sensitive documents only through a communication method approved by our team.
Sensitive Personal Information
Clients may voluntarily disclose information relating to health conditions, disabilities, allergies, dietary requirements, mobility restrictions, or emergency medical needs.
We use this information only where necessary to assess participation requirements, arrange reasonable assistance, communicate with relevant providers, or protect the traveler’s safety.
Clients should not provide sensitive information that is unrelated to their travel arrangements.
International Travelers and Data Transfers
Our clients may contact us from countries outside Egypt.
Personal information may be processed or accessed in Egypt and in other countries where our service providers, technology providers, payment processors, or communication platforms operate.
Privacy and data protection laws may differ between countries.
Where required and reasonably possible, we take appropriate steps to protect personal information transferred or accessed internationally.
By requesting services that require coordination with international or third-party providers, you acknowledge that necessary information may be processed in more than one country.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate website functions, remember preferences, understand website usage, measure performance, improve user experience, detect security threats, support analytics, and measure marketing effectiveness.
Cookies may collect:
- IP address
- Browser and device information
- Pages visited
- Time spent on the website
- Referral source
- General interaction data
- Cookie identifiers
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.
Where legally required, non-essential cookies will be used only after obtaining the appropriate consent.
Analytics and Embedded Content
Our website may use third-party analytics services or include content provided by external platforms, such as maps, videos, social media features, booking tools, contact forms, payment tools, and website analytics.
These providers may collect technical information or place cookies according to their own privacy policies.
Solar Eclipse Tours does not control the independent privacy practices of external platforms.
WhatsApp, Email, and Social Media
When you communicate with us through WhatsApp, email, social media, or another third-party platform, your communication may also be processed by that platform.
The platform’s own privacy policy and data-handling practices will apply in addition to this Privacy Policy.
We recommend avoiding the transmission of highly sensitive information through ordinary messaging services.
Communications may be retained where necessary to manage an inquiry, booking, complaint, payment, or legal obligation.
Marketing Communications
We may send information about tours, travel packages, availability, special events, or related services when you have requested the information, subscribed, provided consent, or where marketing is otherwise permitted by applicable law.
You may request to stop receiving non-essential marketing communications at any time by using an unsubscribe option where available, replying to the message, or contacting our team.
You may continue to receive essential communications relating to an active inquiry, confirmed reservation, payment, safety notice, or travel arrangement.
How We Protect Your Information
We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, accidental loss, misuse, alteration, destruction, or unauthorized disclosure.
Protective measures may include:
- Secure website connections
- Encryption during data transmission
- Access restrictions and password protection
- Security monitoring and firewalls
- Software updates
- Controlled staff access
- Secure payment providers
- Data minimization
Access is limited to authorized team members and trusted providers who need the information to perform their responsibilities.
Although we take reasonable precautions, no website, communication method, or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on the need to respond to inquiries, manage bookings, deliver travel services, process cancellations and refunds, provide support, maintain financial records, meet tax and accounting requirements, resolve disputes, respond to complaints, prevent fraud, or comply with legal obligations.
When information is no longer required, we may securely delete it, anonymize it, or restrict access to it.
Your Privacy Rights
Depending on your location and the law applicable to your information, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information
- Object to or restrict certain processing
- Withdraw consent
- Request a copy of certain information
- Object to direct marketing
- Submit a complaint to an appropriate authority
These rights may be subject to legal limitations, identity verification, contractual requirements, and record-retention obligations.
To submit a privacy request, contact us using the details at the end of this Privacy Policy. We may ask for information necessary to verify your identity and protect your information from unauthorized access.
Children’s Privacy
Our tours may be suitable for families and children. However, booking inquiries and reservations must be submitted by a parent, legal guardian, or responsible adult.
We do not knowingly request personal information directly from children without appropriate adult involvement.
A responsible adult may provide information about a child where necessary to arrange accommodation, transportation, meals, safety requirements, travel documentation, activities, or emergency assistance.
If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review and, where appropriate, remove it.
Photography and Tour Media
Photographs or videos may be taken during tours and activities.
Where practical, guests who do not wish to appear in promotional photographs or videos should inform the tour representative in advance.
A request not to appear in promotional material will not affect photographs or recordings required for security, safety, incident reporting, or another legitimate operational purpose.
External Links
Our website may contain links to third-party websites and external services.
Solar Eclipse Tours and Elzaghandi Group do not control and are not responsible for external website content, external security measures, third-party privacy practices, third-party cookies, or external products and services.
We recommend reviewing the privacy policy of every external website before submitting personal information.
Disclosure Required by Law
We may disclose personal information where reasonably necessary to comply with applicable law, respond to a lawful request, cooperate with government or regulatory authorities, protect traveler safety, investigate fraud or unlawful conduct, establish or defend legal claims, or protect our legal rights or property.
Where permitted, we will limit the disclosure to the information reasonably required.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website functions, booking processes, payment arrangements, technology providers, legal requirements, or business operations.
The updated version will be published on this page with a revised “Last updated” date.
Changes will take effect when the updated Privacy Policy is published, unless another effective date is stated.
We recommend reviewing this page periodically.
Contact Us
For questions, requests, or concerns relating to this Privacy Policy or the handling of personal information, please contact: